Tell him to suck a raw egg nothing he can do sold as seen leave him a negative review and block him from any means of contact weather it's deleting the shpock app. This site uses cookies. If asked to step in and help, we review the item description, photos of the item, if provided by the buyer or seller, and any other information about the item that the buyer and seller provide. These buyers most likely swapped out your authentic item for a fake, then demand refund for the fake, hence leaving them with the authentic item, PLUS your money. You sold a second hand item via a private person to person sale. Buyer refused the package and wants a complete refund. refund or ah**e, refund or ah**e, such a difficult choice. Then, wait and see what the buyer wants. When we buy second hand goods from any kind of trader or retailer - say, a charity clothes shop, laptop repair and refurbishment shop, or a garage - we have the same rights as we do when buying new. buyer therefore has no grounds for refund . I have an item that shipped out on July 31st - the label was printed and it was dropped off on the same day. Lady bought dress off me she confirmed the deal . He wants the money back and will give the unit back in exchange. I think buyer is being a pain but I would suggest you tell them to return for refund as they are bound to win a case, if he says it is more scratched than he thought he will win case, however you are under no obligation to give return postage as a private , seller unless you really messed up or it arrived broken ( they can't make you then either but it would be bad form to expect a buyer to be out of pocket for … NOT. He states that the laptop did not fit him and he wants to return it. Join over 61,000 people receiving money-saving tips and shocking stories from our experts every week. He saw the item before purchase and inspect it. The buyer came in to check the TV's inputs first (my dad is in … eBay buyer claiming item damaged and wants a refund Chat about buying and selling on eBay, Amazon, Etsy and other seller sites. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. As you can gather there has been no contact. There's no way he's suing you over a second-hand cupboard that he collected in person. Hi . "Charcoal" is often a good choice for darker greys that can look almost black, just in case that ever comes in handy. It came back to me saying "Refused" Could I refund all but my shipping cost, without I shipped out the same day and she got it early. But if he wants the receipt and he takes it back for more money than what it was sold for, and he makes a habbit of that isn't that a scam. Just keep screenshots for evidence sack if police are involved in the case of harassment. Now Shpock won’t release the payment and tells me I should discuss it with the buyer. A survey by pre-loved clothes seller Patatam back in March found the average British woman has surplus-to-requirements garments worth about £500 – and male or female, it's likely you've untapped reserves hanging up forgotten on your wardrobe rails. Ebay buyer wants a refund after I shipped item, but wants the refund before they send the item back! The buyer had ample opportunity to inspect the goods and satisfy himself that all was well. Well I have declined the PayPal option as I thought about that scam, so insisted on cash in hand. PayPal does work when all parties are OK, but it can become a troublesome mess once it isn't. I shall have the cash ready or would I prefer to transfer the funds now? The buyer will get a strike and you will get your selling fees refunded. Absolutely ridiculous I cancel this app and will no longer needed. 16 May 2015 at 5:54PM edited 16 May 2015 at 5:56PM in Consumer Rights. Is there a link on Ebay? I shall have the cash ready or would I prefer to transfer the funds now? If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. A customer who ordered fabric from us 14 months ago, notified only a month ago that the item never arrived. eBay allows seller's to deduct original Though I didn't sell this item through ebay. Online shopping has become more popular in the last decade, In 2012, online retail was estimated to value around £33bn according to Statista, but by 2019 this figure had risen to £76bn, meaning it's more important than ever to be aware of our rights. Do i have to refund him? An hour or two later, he contacts me, saying that i sold him a damaged item as there is some sort of damage on a corner. Don't start to panic after only 8 Private Sale, Buyer Wants Refund, Claims Item has Broken. by TadychCrafts Etsy Seller 12-07-2020 02:55 PM Hi! He replied and threatens to take this matter further (whatever that might mean), that I wasted his time and again wants his money back. Don't get cold feet - our customers save an average of £350 by switching gas & electric. 8. This is a notice I just received: The customer contacted me and indicated that they sent this item to the prison for a relative and after the prison received the item, they refused to give it to the inmate as it has the simulated leather on it. Hi all - just need some advice/ reassurance. I mean...wtf? If the buyer wants a refund, they can pay the postage for the return. Scammers may impersonate well-known companies via email, phone or text message, in the hope that recipients will provide confidential information (including passwords or bank or credit card details) and/or download malicious software. If you have a legal problem, you should consult a qualified solicitor. Shpock: Scammed by a buyer Scammed by a buyer to the tune of £130 on Shpock who haven't provided any help to recover the money other than suggesting I report it to Action Fraud. PayPal shouldn't refund him. Please keep in mind the [Rules] (https://www.reddit.com/r/LegalAdviceUK/about/rules/). Buyer obviously want a discount but I don’t think it’s fair practice. Message 17 of 56 (33,459 Views) 0 Helpful benchmouth View Listings. I replied that he is free to report me to Shpock and they will resolve this issue and that I would like to see pictures of the damage. I did originally go back saying I would, on this occasion, refund but not postage. This is a tricky one IMO, He sounds like a bully who wants something for nothing, and why should you give in to someone like that, However, for the sake of a tenner, and him knowing your address, I think I would refund. Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. Hello - Hope some wonderful person can help please. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. That was in January 2018. If you looking for an app to sell your used appliances quickly, this app is for you. My dad sold quite an old TV for quite a low price (about £40) to a local buyer on the app Shpock. I packed and posted it tracked through DPD. any contray ajudication finds in deniel of material facts which is indicative of an inadequate system on an inadequte paltform . The other option is for him to return it to you for a full refund. Hi - I've sold a record and the buyer's paid by Paypal, but his payment appears in my account as "on hold". I'm worried eBay will side with them and then the item will get delivered as well – leaving me with no item and no payment. Reply When the buyer wants to return a item because they have changed their mind, doesn't fit ( and the item is correctly sized) then the buyer pays the return costs This is fully explained in eBay's literature but so many seem to not realise this. I’ve sold a $2500 graphics card in the brand new and factory sealed condition. The buyer did not ship the item back and they got a full refund. As far as I am concerned it was in a mint condition but obviously second hand, Edit: just checked the ad - I actually never specified the condition of it, nor did he ask about it via chat, New comments cannot be posted and votes cannot be cast, More posts from the LegalAdviceUK community. Even so I tried with USPS to find out about the whereabouts of this parcel but as it has been so long this tracking number is … Customer service are a waste … Here are your response options: Accept the return: The buyer will send the item back to you for a full refund. The buyer provides an incorrect or fake shipping address and, when the package cannot be delivered, contacts the shipping company directly to reroute the package to a new location. If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim. Refund and make it very clear that that is the last bargain they’re going to get from you. Our customers save an average of £400 by switching gas and electric. You give a refund once you receive the item back. Press J to jump to the feed. Any advice is academic in nature and should not be relied upon. There was nothing wrong with the laptop. Dress was in excellent condition now she wants a refund . 16 May 2015 at 5:54PM edited 16 May 2015 at 5:56PM in Consumer Rights. Buyer is saying it arrived with only 1 piece in (definitely contained 2 when sent) and wants a refund. I obviously do not want this to escalate and certainly don’t want him to turn up at my place. I have not posted any material that is in breach of A Spokesman Said’s Terms and conditions, and I confirm that all the information I have provided is entirely accurate. What do I do in this situation? I then asked that he contact me once the order arrives so he can either re-pay for it or ship it back to me. Idk how to or if I should respond. You have the legal right to a refund within a ‘reasonable’ time of you buying the item. Don't get cold feet - find the best deals in your area. ANY input appreciated!!! PayPal shouldn't refund him. I mean...wtf? What should I expect now? Buyer wants refund due to shipping delays, item was customized. As stated buyer has 45 days to report SNAD so your buyer is well within time. The action required may be possible, or you may need to negotiate further. I put ads up in craigslist and some forums. Buyer has been advised of this but now wants refund as needed the item by today as going away. Posted 30th Mar 2016 Available: National. He paid me through PayPal. Set your buyer requirements to bl;ock biuyers with two or more unpaid strikes, or no Paypal account, or too many violations, or who live in places you do not ship to. And, they have a dispute on Ebay and … EXCLUSIVE: Ticket Selection - website investigated by police is still allegedly ripping off hundreds of customers, Christmas on a budget – make great gifts affordable by switching energy supplier, plus car and home insurance, 13 must-have Christmas gifts - and how to afford them. And there's no way to qualify the buyer or seller. I shipped a Priority package - free ship for the buyer - but cost me $6.25. Payment on hold and buyer wants refund - safe to do so? If asked to step in and help, we review the item description, photos of the item, if provided by the buyer or seller, and any other information about the item that the buyer and seller provide. I recently sold a 2 piece costume through Shpock. What are my rights as a seller? The buyer suddenly demands a refund on the fake transaction They "accidentally" pay extra on the fake transaction and demand to be reimbursed "We see those scams periodically," Mr Kulshitsky said. Buyer now wants a refund. I recently sold my laptop through PayPal and the buyer now wants a refund. If she doesn't agree to pay for the postage, then ask her if she wants to cancel the transaction and if she agrees, then cancel using the reason that the buyer has changed their mind and immediately refund. A buyer that purchased my father's vehicle about a day ago, now wants a refund for the oil light showing. Provided the buyer… We finally agreed on a time and location for collection. If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help. It starting to look like a case of: brought the item back home, the mrs didn’t like it, have to bring it back. Are you sure you want to delete your account? He just inspected it briefly, deemed it to be ok, cash in hand, thxbye and off he went. He asked for an immediate refund or he’d report me to Amazon and his credit card company so I refunded him. I contacted shpock and all they have done is sent a message to the seller to contact me. I genuinely don’t know for 100%. Buyer wants a refund because item was not like he expected. I had five stars and 41 people bought for me giving good reviews so I was extremely disappointed to Can you report on Shpock? The oil light wasn't showing when he inspected the vehicle and my father claims that the oil light never appeared during his 1 month ownership. Is there any legal ground for him to sue me? They are also not available via phone. He asked for PayPal payment, even though the item was collection only; asked for receipt and that kind of stuff. Please only use responses as guidelines to better prepare yourself for when you meet with a Solicitor or qualified legal advisor. Rather than being due to a dispute, the transaction details read " We're taking a closer look at this payment. I have described the item as barely used and in good condition. Best just to offer refund on return then check the item over to make sure that it is the item you sent out What are our rights when shopping online? If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help. ... To get a receipt for the sale for the buyer you need to go to My Ebay. She is saying it wasnt damaged on arrival but there was just a small tear in the envelope. Queensland is the state where I reside. well not for me, I'd refund instantly, and if I sold it in the first place, I'd TALK to the buyer FIRST before sending it to ask what they would use it for and how, to make sure it suited them. Shpock. Many are looking for ways to put more cash in their Christmas coffers at this time of year, and one option could be to flog your unwanted clobber. USPS says the item has been delivered and i can prove it with USPS tracking code, but etsy admin says that if i can't negotiate with the buyer, the case will be closed for his favor. If you are replying please try and link to source to help the Poster when they meet a Lawyer. I've won items on ebay before and I always had to send the item back before they issued refund. The buyer just contacted me asking for a refund and that I cancel the order. I sell Dog bandanas. What details would I need to give to allow someone to make a payment to my account please (non e bay) and from US to UK held paypal account. If you click 'Yes', your account will be permanently deleted. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. To Posters Reddit is not a substitute for a qualified Solicitor. The buyer never advised they needed item by a certain Press question mark to learn the rest of the keyboard shortcuts, https://www.reddit.com/r/LegalAdviceUK/about/rules/. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply. You then refund them for the item price only, no postage and any fees incurred. Report Inappropriate Content. Your buyer is correct that you can't invent a restocking fee that wasn't mentioned in the listing. Sign up to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more. Do I have to refund shipping costs too? The amount of time you have to ask for a refund depends on the date you bought the item, because the law changed in October 2015. I have boxed up the cupboard some while ago, safely in its original box with a lot of styrofoam all around. DO NOT rely on any advice given herein or in the linked posts - see the Free Advice Sessions section of our wiki. Honestly, currently I just don’t want him to turn up and start harassing me. What can happen if he threatens to ‘take this further’? Here are your response options: Accept the return – The buyer will send the item back to you for a full refund, including the original postage cost. It’s been over 100 days now and the buyer bought a Faucet. Thank you so much for your time and trouble. I had a buyer ask for a refund just days after ordering an item going from Canada to USA (well before it ever could have gotten there). I got a few messages back from Shpok saying that there was not much they could do about it . The only way this buyer could justify a case is if you had lied about the description, or knowingly withheld information, that might lead him to make a purchase he otherwise wouldn't. Mx There was no warranty implied, and he inspected the item before buying. Update about Shpock, after waiting from the 5DEC20 to the 7JAN21, for the item to be delivered or full refund to be issued by Shpock under Shpock payment protection, what I have got is a threatening email from Shpock suspended my Shpock account and refuses to issue a refund as I asked my credit card issuer to be involved, I waited long enough for Shpock support team without any results, I have notified … Would, on this occasion, refund but not postage private person to person sale i... Saw the item by today as going away up at my place ebay before i! Does work when all parties are OK, cash in hand, thxbye off! 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To learn the rest of the keyboard shortcuts, https: //www.reddit.com/r/LegalAdviceUK/about/rules/ by continuing to use Shpock like a.! Is still the case ground for him to sue me now she wants a refund... Unit back in exchange e, refund but not postage strike, be sure put. He expected what can happen if he threatens to ‘ take this further?... Buyer Protection covers all eligible purchases where PayPal is used, as as. My ebay it ’ s a foreign company strike, be sure to put him on your blocked list! And should not be relied upon buyer bought a simulated leather Holman Bible, apparently to send item!